FAQ

The goods are provided to our couriers within 1-2 working days after the payment completion, as well as on weekends. Delivery time in the US varies from 5 to 7 working days. Personalization of items may take additional 2 to 3 working days.

Delivery time in the EU varies from 7 to 9 working days. The exact time is dependent on the order date, time, and the location to which the order is sent.

Some products available in the shop can be delivered only to the addresses located within the United Stated (US). Similarly, other products can only be delivered to the addresses located within the European Union (EU). This depends on the product availability in our US and EU warehouses.

You can find out if a particular product can be delivered to your country both inside the product description page, as well as in the Cart & Checkout pages.

If you would like to order a product that we do not send to your country, please express your intention by contacting us via email at info@optimalhouses.com. We will provide information about the possibilities, assess the approximate delivery time, and any applicable charges.

As soon as the payment reaches our account, you will receive an order confirmation email stating that the order is complete.

If you do not receive an order completion email, please double-check the spam/junk directories of the email account. If the email is still not present within 1-2 hours, please contact us at info@optimalhouses.com and we will help locate the order & payment.

Yes, please purchase as normal and contact us at info@optimalhouses.com and we will generate an invoice for your company according to the provided details.

Yes, you can also make a payment using an overseas Debit/Credit Card. It is important to ensure that your bank/card issuer allows cross-border transactions.

We’re sorry as initiating payments via PayPal is currently unavailable.

At this time, we only accept payments through the online store, using one of the payment methods listed in our FAQ section and in the final Checkout stage.

The prices of the products within the shop are indicated including any applicable costs or taxes.

You will always see the total price on the Cart and Checkout pages.

Most products are covered by the manufacturer’s warranty period. More detailed information and warranty terms are available on the description page of the selected product (in the Specifications section).

After the refund request is fully confirmed and issued, expect a refund within 5-7 business days (depending on the payment method and the bank processing timeframes).